Policy

House Cleaning Policy:


1. Cancellation Policy:

   - Same-day cancellations will incur a 50% fee of the total job cost, except in cases of a true emergency.

   - We kindly request that you notify us of any cancellations at least 24 hours before your scheduled cleaning.


2. Payment Policy:

   - We accept payment via credit or debit cards only. Your card will not be charged until the day of the cleaning service.


3. Pet Policy:

   - While we love pets, we are not responsible for pet care during the cleaning process. We kindly ask that you secure your pets in a safe area during the cleaning service.


4. Job Scope:

   - Our job scope covers a range of home cleanliness types. However, for homes that require more extensive cleaning due to excessive dirt or neglect, we may charge on an hourly basis instead of our flat rate system. This ensures fair compensation for our cleaning teams' efforts.


5. Satisfaction Guarantee:

   - Our ultimate goal is your satisfaction. If you are not completely satisfied with any aspect of our service, please notify us within 24 hours of the cleaning, and we will make it right at no additional cost.


6. Liability:

   - We accept liability for damages that are a direct result of negligence on the part of our cleaning teams. Please report any damages within 24 hours of the cleaning.


7. Pest Policy:

   - For the safety of our team and customers, homes with pest infestations must have the pest situation addressed before the scheduled cleaning. If we arrive at your home and find pest infestations, we will have to reschedule the cleaning until a professional pest control company handles the issue.


8. Privacy:

   - Your privacy is important to us. We will never disclose or share any personal or sensitive information provided to us.


We take pride in offering a reliable and efficient house cleaning service. Our team is dedicated to delivering outstanding results and exceeding your expectations. If you have any questions or special requests, please do not hesitate to contact us.


Thank you for choosing Good Vibe Maids for your house cleaning needs. We look forward to serving you!


Best Regards,

Good Vibe Maids 

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